Legal
Privacy Policy
Last updated: May 15, 2026
This Privacy Policy explains how Docivo AI collects, uses, protects, and shares information when clinics, staff members, and patients use our AI-powered appointment booking platform. This is general product policy content and should be reviewed by legal counsel before production use.
Information We Collect
Docivo may collect account information, clinic profile details, appointment data, patient contact details, service preferences, and technical usage information required to operate the platform.
How We Use Information
We use information to provide appointment booking, clinic administration tools, support, security monitoring, service improvement, and communications related to your account or requested services.
Healthcare Data
Docivo is designed for healthcare workflows and should be configured according to your clinic's compliance obligations. Clinics remain responsible for obtaining appropriate patient consent and using the platform in line with applicable laws.
Security
We use technical and organizational safeguards such as access controls, encryption in transit, and least-privilege operational practices. No system can guarantee absolute security, but we work to reduce risk responsibly.
Data Sharing
We do not sell patient data. We may share limited information with trusted service providers that help us operate Docivo, comply with legal obligations, or protect the platform from abuse.
Retention and Deletion
We retain information for as long as needed to provide services, meet legal obligations, resolve disputes, and maintain security. Clinics may request deletion or export of account data where applicable.